Customer Feedback

Booked in for a gait analysis in helston a few weeks and was really pleased with the service I received. I had a range of trainers to try and was not pressured into buying a particular brand but the fit that was right for me. The right fit trainer has been a game changer for me as I had knee pain and that has now gone. Well worth a visit!!

Sharon J


Very helpful, informative with a great selection of road and off road running shoes. Highly recommended.

Mike D


What fabulous customer service. I rang Truro store this morning to see if they had a changing robe in stock. They didn't, but the lovely Hazel rang Penzance and found one and rang me back in a few minutes. It's being posted out to me tonight. The the just as lovely Dan sorted out my payment. He seemed surprised when I thanked him for going above and beyond. Super friendly, super helpful. Thank you so much. (sorry if I've got your names wrong!)

Sue B


Had a gait analysis today. The advice was honest and non judgemental. No pressure to buy anything. Would totally recommend to anyone.

Andrew P


Great service, checked out my running gait. A free service to ensure you wear the best footwear for what you are doing. Lots of extra tips and advice on how to improve performance too. No pressure to buy on the day either. Thanks guys.

Claire W


Fantastic knowledge about your gait and running shoes. Very thorough and patient when asking questions. This is the second time I’ve used whirlwind and they are amazing. Thank you for this afternoon, now hoping for dry weather to try out the new running shoes,

Jill L


Had to return the running shoes I got online for my son’s Christmas present as they were too big. The team were incredibly helpful and, after dropping down a half size, learning new lacing skills and testing them out on the treadmill with a video to advise on his technique, my son can now continue running in comfort. Highly recommend!

Victoria F


Went for my gait analysis here today. Met a very friendly, patient and very knowledgeable gent who showed me what I was doing when I run. For 50 minutes he focused on helping me and supporting my feet. Am absolutely thrilled not only with the service, but the gorgeous new running shoes I now have that I can't wait to christen! Thank you, see you in a few hundred miles!!

Katie Y


Fantastic service even in these strange times of lockdown and the shops being shut. Needed some new running tights, wasn't sure what to go for and wanted to buy local plus not have to go through the whole post returns process if it wasn't what I wanted. Tamsin and Gary were brilliant, went that extra mile to help me. Thank you

Tracy W


Great customer service through the website, very helpful and outgoing

Joel L


I honestly can’t recommend Whirlwind sports high enough, On finding out my son had outgrown his school PE shorts I went onto their website this afternoon & had a web chat to sort out sizing I then placed my order & expected them to delivered next week but no to my amazement they were delivered to my door before 5pm this afternoon.  Wow amazing customer service. Thank you so very much

Lynn Griffiths


I ordered some trail shoes which arrived this morning and they are perfect. Click and collect is in Truro but they happily and quickly had them delivered to my home. Definitely recommend.

Chantelle H


In lockdown so I found these guys from an online search for new running shoes. I rang with a question and they were so helpful, friendly and knowledgable, I not only ordered my runners but also a pair for my husband’s birthday, plus socks! The order came in 2 days and the quality of everything is top notch. Very happy customer who will be back! Thanks Whirlwind

Paula R


Shopped at the Truro store today. The lady and Gentleman were amazing. Very Friendly and super helpful xx

Lisa B


Fantastic first class service in getting my gait analysis done and some fabulous Hoka shoes to sort out my right side - Craig was excellent in videoing this and showing me the difference all adhering to social distancing - would fully recommend using Whirlwind in trying out this superb service - A1+

Paul O


Totally amazing company and highly recommended to all. I messaged them for a shoes I wanted during lockdown for my wife’s birthday present and the Truro shop managed to get me the shoes on the same day. They offered to deliver the shoes to me in person as I work in the hospital which I truly appreciated as I can’t get to the shop in time. Craig was a superstar for doing this for me. Thank you guys once again.

Janssen C


I had a gait analysis carried out in July after suffering slight knee pain on longer runs. Whirlwind sports were brilliant throughout the whole process of my analysis, explained everything and went above and beyond in helping me choose the correct shoes moving forward.

Susan R


Visited Whirlwind sports helston for the first time this week. With Helston being such a small town I wasn’t expecting such great stock availability. However they had loads! Great customer service, gait analysis and staff with lots of knowledge about the products I left happy with a new pair of running trainers. Would go again

Gemma Y


Such friendly and professional help buying my new pair of trainers. Craig and Steve gave so much of their time, to ensure I had the right pair of trainers which would properly support my over probation.. it proved a challenge but after three visits to the shop to try on countless shoes on the treadmill (including them sourcing shoes from other stores and from their suppliers), they didn’t give up and were so thorough! Whirlwind sports go above and beyond... you have a new customer for life, and I’ll be recommending you to everyone!

Harriet H


Great customer service. My partner phoned yesterday afternoon about an order that had not arrived, early evening we had the order hand delivered to our home. It was very unexpected as she just thought she would get a phone call to tell her what has happened to the order. Thank you very much. Highly recommend to anyone.

Justin H


Can’t thank Steve and Craig enough for their first class customer service skill went above and beyond to help me today in my rather last minute attempt to purchase some boys samurai pe shorts. Thank you both so much. Highly recommend

Maria W


Can highly recommend this independent sports shop. Brilliant customer service, and a great selection of products.

Ellie M


Had my first proper gait test today...was made to feel very comfortable and relaxed. spent a lot od time ensuring I had the correct running trainer for me. I can't recommend enough.. thank you so much

Tracey O


Friendly helpful staff

Katie G


Accidentally shrunk my brooks trainers in the tumbler dryer yesterday, phoned up the pz store nice new trainers where put to one side for me to pick up today! As always Excellent service! Felt very safe and in good hands in the store today! They have a brilliant range of running shoes

Lucy W


I had my gait analysis done yesterday by Craig, very knowledgeable and friendly service.The trainers he recommended have made a massive difference to my level of pain whilst running. My feet feel 10 years younger. I cant recommend this free service enough.

Sean M


Just to share a recommendation of some AMAZING service I’ve had! I went for a gait analysis at Whirlwind Sports in Truro which was fantastic! So helpful and informative with a good hour talking me through everything, and I never once felt any pressure to buy new running shoes... and actually left without having bought any. Later on I decided against searching online for cheaper as the service I’d already received was so brilliant and placed a click and collect order I was hoping to pop in later and collect... however, totally surprisingly I’ve just had them dropped to my door!!

Jo L


Fast and friendly service. Contacted Whirlwind Sports via Facebook on Friday night and got an instant response. Made my order and received my new shoes on Sunday morning. Fantastic service. Highly recommended.

Sam E


Very quick service. Great company to deal with. Very happy!

Matthew C


A very professional and knowledgeable experience!! The wife can’t wait to use her new trainers! Thanks guys!

Jon L


So much time and attention given to you when you go! Really knowledgeable staff. Looking forward to giving my new trail shoes a go

Dominique C


Great customer service from your Truro store this morning, had an hour long gait analysis with no pressure to buy. Very interesting, I learnt lots about the way I walk and run and treated myself to a new pair of trainers, not just because I like the colour lol but because they are the correct ones for me. Would definitely recommend Whirlwind Sports for their expertise. Thank you, can't wait to try them out.

Sue C


My friend and I had a Gait Analysis today with Craig and it was 5* these guys know there stuff. Mark was brilliant with help and advice going forward it was much appreciated.

Tiffany O


5 star experience. Had my gait analysis done today by penzance staff, very informative and helpful team in this shop. Thanking them all for such a great service , time spent with me and of course my brand new trainers. Great place I’ll definitely be back guys

Suzanne P


Thanks for putting the saucony peregrine 10s to one side for me Debbie (Truro store), great trail shoe. I finished the Arc in them

Barry M


The service in Truro was brilliant. no hard sell, just quality advice.

Sean M


thanks for the first class service rugby top received when stated first class

Jason C


Visited recently to get my gait done for running shoes, guys were really helpful and knowledgable! Would definitely recommend, thank you!

Daniel C


I popped into the new shop in Penzance Monday just for a browse and and it’s very impressive. The staff were very friendly and helpful.

Peter M


Such great advice on running trainers. Nothing too much trouble and so much patience..Also amazingly fast delivery..definitely recommend ..

Rachael R


I visited the Truro store today and saw Craig for gait analysis. I’ve had this done elsewhere before but not for a while and was ready to try new trainers. Craig’s advice and information was amazing, he explained everything so clearly and went into so much detail, and I went away feeling like these were the right trainers for me, and having tried them out this evening, they are! Even a lovely message this evening from Craig to check how they were! Brilliant service, thanks!

Hannah D


Went today(Truro store) to look at running shoes and have my gait analysis done(free of charge) , the chap who did it was very knowledgeable, talked me through what he was going to test and how, all done very professionally, did a video on the treadmill and then gave me the results before showing me shoes of varying make and cost, no pressure to buy whatsoever, highly recommended

Mark E


Very helpful team, Craig has got his customer approach just right. I’d happily recommend to anyone looking for sound advice when it comes to Running Shoes.

Chris B-L


Always a pleasant experience shopping in Whirlwind Sports, the staff are always welcoming, knowledgable and very understanding of your needs. Would definitely recommend to others!

Ian L


My Mum and I went to Whirlwind Sports in Truro to purchase some netball trainers. The customer service was brilliant and we are both really happy with our trainers. I would definitely recommend Whirlwind sports for expert advice and friendly service!

Hannah S


Bought new Nike Zoom Structure Road running shoes. Was persuaded to buy half size bigger than usual. They are so comfortable. If only they would run a bit faster uphill though. Great service from friendly and very helpful staff. Thank you.

Adrian T


I don't usually bother writing reviews but I went into Whirlwind to change a pair of running shoes today that I wasn't happy with and had such good service from the staff. They went to every effort to work out why the shoes had worn so badly and fitted me with a replacement pair without any quibbling. The shop was quite busy but I wasn't rushed and really happy with the outcome. Even bought an extra pair while I was in there lol. Thanks Whirlwind!

Gayle B


had my 'gait analysis' today. really helpful and knowledgeable staff. have new trainers for running. much more comfortable - hopefully will prevent the discomfort I have been experiencing. would definitely recommend .

Sharon W


Went in here just to look around and get some ideasas have problems with buying the right trainers, got speaking to a shop assistant who was great, he got an idea of what I was trying to achieve and brought me sevr trainers, while we were chatting and trying on trainers and me saying hmm, I'm not sure, they don't feel good, (I'm an awkward customer) he was so patient and then he says "I know what your looking for" he goes away and brings me another pair of trainers, they were great, felt brilliant, I was so happy with them but due to price I said I still wasn't sure, he still had a relaxed look and a smile on his face as he suggested that I think carefully, maybe go have a walk around and make sure that they are what I wanted (which I did) (if I was the assistant id have been pulling my hair out) I did go back and buy them and I am sooo pleased that I had the assistance of a very patient and knowledgeable guy

Eve D


Always pop into Whirlwind Sports when I'm on holiday as they have a fantastic range of trainers and sports kit. Really friendly and helpful staff - thanks for my new trainers

Ed B


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